Support

Last Updated: December 21, 2024

1. How to Get Help

We're here to help you get the most out of Linguviq. If you have questions, encounter issues, or need assistance, our support team is ready to assist you.

Primary Support Email: support@linguviq.com

We aim to respond to all support inquiries within 48 hours during business days.

2. Common Topics

Here are some common areas where we can help:

  • Account Issues: Login problems, password reset, account recovery, and profile updates
  • App Features: Questions about how to use Linguviq features, finding language partners, and conversation tools
  • Subscription & Billing: Payment questions, subscription management, and refund requests
  • Technical Support: App crashes, performance issues, and bug reports
  • Safety Concerns: Reporting inappropriate behavior or content

3. Before Contacting Support

To help us assist you faster, please include the following information in your support request:

  • Your account email address
  • Device type and operating system version (e.g., iPhone 14, iOS 17)
  • App version (found in app settings)
  • A clear description of the issue or question
  • Screenshots if applicable

4. Specialized Support

For specific concerns, please contact the appropriate team:

5. Additional Resources

You may also find these pages helpful:

6. Feedback

We value your feedback! If you have suggestions for improving Linguviq or want to share your experience, please email us at support@linguviq.com. Your input helps us make Linguviq better for everyone.