Privacy Policy

Last Updated: October 27, 2024

1. Introduction

Welcome to Linguviq ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning platform and services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, profile picture, native language, target languages, and learning goals
  • Profile Information: Bio, interests, language proficiency levels, availability, and preferences
  • Communication Data: Messages, video/audio call content, and chat history when you interact with other users
  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

  • Usage Data: Session duration, features used, conversation partners, learning progress, and interaction patterns
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Location Data: General location information based on IP address for matching and service optimization
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve our language learning services
  • Match you with appropriate conversation partners based on your preferences
  • Process payments and manage subscriptions
  • Track your learning progress and provide personalized recommendations
  • Send you service updates, notifications, and marketing communications (with your consent)
  • Ensure platform safety and prevent fraud or abuse
  • Comply with legal obligations and enforce our Terms of Service
  • Conduct research and analysis to improve our services

4. Information Sharing and Disclosure

4.1 With Other Users

Your profile information (name, profile picture, bio, languages, and interests) is visible to other users to facilitate meaningful language exchange connections.

4.2 With Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting and storage services
  • Payment processing services
  • Analytics and performance monitoring services
  • Customer support and communication tools
  • Marketing and advertising platforms

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and data at any time through your account settings or by contacting us at privacy@linguviq.com.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and personal data
  • Portability: Receive your data in a structured, commonly used format
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@linguviq.com or visit your account settings.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Secure data storage and backup procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Linguviq is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@linguviq.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Facebook and Social Media Integration

If you choose to connect your Linguviq account with Facebook or other social media platforms, we may collect information from those platforms in accordance with your privacy settings. This may include your profile information, email address, and friend list. You can disconnect these integrations at any time through your account settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. Additional Information for EU/EEA Users

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to withdraw consent at any time
  • Right to object to processing based on legitimate interests
  • Right to lodge a complaint with a supervisory authority
  • Right to data portability

Our legal basis for processing your information includes: performance of a contract, compliance with legal obligations, protection of vital interests, and legitimate interests pursued by us or a third party.

15. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by us
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@linguviq.com. We do not sell your personal information to third parties.